| If for any reason you are not satisfied with your purchase, we will gladly refund or exchange any terminal (software is non-returnable) within the conditions outlined below:
- We will accept returns within 30 days of the shipping date.
- Terminal must be returned in original package. All parts, manuals, and cords must be included.
- Terminal must not be damaged, although defective equipment is returnable.
- Return package via a traceable method to: Paynet Systems, 5955 Shiloh Road, Suite 100, Alpharetta, GA 30005
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Customers maintaining a merchant account with Paynet Systems have the following warranty: Paynet Systems will replace malfunctioning equipment free of charge for one year. After one year has expired customers can utilize our replacement program. If it is determined that your terminal needs repairs, a replacement terminal will be sent within 24 hours. The replacement terminal will be the same model as the terminal being replaced. The terminal will be shipped to you programmed with your merchant account and ready for use. The replacement terminal will have passed thorough diagnostic tests assuring reliability, and will also carry a 6-month warranty. You only pay the shipping and handling charges. This charge will be billed to you directly. A call tag will be issued for the terminal needing repairs. The terminal requiring repairs will not be returned.
Customers NOT maintaining a merchant account with Paynet Systems have the following warranty: Any claims after 30 days is the responsibility of the terminal manufacturer. The manufacturer's specific warranty guidelines will be included with the terminal. The majority of terminals manufactured today are all in one - meaning the terminal and printer are combined in one unit. Warranties for the printer portion of the All-In-One unit and the terminal portion can vary depending on the manufacturer. Terminal warranties are provided by the manufacturers and vary (see below). Some manufacturers will warranty the terminal up to 5 years. Keep in mind only the terminal portion of the unit carries a 5-year warranty. The printer is not always covered for the same duration.
Lipman-Nurit
1-year terminal and printer. Call 1-800-4-LIPMAN for warranty service.
Verifone-Omni
5-years terminal. 13 months for printer. Call 1-800-233-0522 for warranty service.
Hypercom
5-year terminal. 12 months for printer. Call 1-888-265-2220 for warranty service.
Dassault-Talento
13 months terminal and printer. Call 1-888-710-0100 for warranty service.
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